Operational Analysis and Quality Improvement

A crucial step in starting the change process in a company is using Kotter’s model. (Kotter, 2012).

Berwick’s rule is very clear about how to deal with any opposition that may arise when introducing transformational innovation. Change is viewed as a crucial ingredient in both models for increased output, sustained performance, and efficiency. Berwick based his rule on the growing demand for technology integration in healthcare service. However, like any other organization, Berwick identify diffusion of innovation as facing resistance among administrators and proposes an effective model that can ease the change process (DeNisco & Barker, 2016). Berwick acknowledges huddles ahead of change but prevail over healthcare managers to give way to the transformation and embrace such new innovative ideas for short-term and long-term benefits.

According to Berwick’s rule, successful implementation of change is subject to three major factors.

These factors include; people’s perception towards the proposed change, the academic, religious, professional and experience of the followers that can embrace the new idea, and quality of leadership, communication, among other institutional incentives. Potter’s model has eight stages which are clustered into three main phases towards realizing change (Kotter, 2012). In that respect, both Potter and Berwick champion influencing people to note need for change, establishing objective vision, and exhibiting exceptional interpersonal techniques to enhance team work towards a common goal. The overall view of Potter and Berwick converge in terms of their common emphasize of change as the primary driver of successful implementation of innovative technologies. While there are slight deviation in terms of stages of change process between the two, their aim is to bolster change process to initiate penetration of latest technology innovations, acceptance among workers and top management, and voluntary adoption.

References

DeNisco, S. M., & Barker, A. M. (2016). Advanced practice nursing: Essential knowledge for the profession.

Kotter, J. P. (2012). Leading change.